Colors & Products displayed may appear different from actual.
The color quality may vary depending on your monitor’s color setting and resolution.
If we have made a mistake or an item is defective, call 1-800-582-0049 to request an RMA #. You must have a RMA number (return material authorization) before sending any item back to us. When calling for an RMA# please furnish the packing slip, invoice (sales order) number and date of original purchase.
Additionally, returns not due to our error maybe subject to a 25% restocking fee. Design software, graphics and clipart cannot be returned once the package has been opened. Roland Stika model vinyl cutters, and Heat Presses cannot be returned.
All returns must be shipped back in original packaging in “like new” condition, with all accessories, cables, manuals, and warranty cards, etc, included. We suggest using UPS or other traceable methods of insured shipping for your protection.
Items purchased in quantities less than the quantity recommended for shipping (i.e. aluminum blanks, coroplast, sign frames, etc…) will not be accepted for return if damaged during shipment.
You must inform us about defects, shortages, and exceptions within 48 hours of receipt of order or the order is considered complete. No returns are accepted after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.
Except where otherwise specified, products sold by Florida Graphic Supply, INC (FGSI) are sold in new condition as received from the manufacturer. Warranties, if any, covering products sold by FGSI vary among manufacturers. Inquiries regarding such manufacturers’ warranties should be directed to FGSI customer service.
FGSI DOES NOT MAKE AND SHALL NOT BE HELD LIABLE FOR ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED FGSI WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY MANUFACTURERS DEFECTS OR OTHER DEFECTS OF ANY KIND. IN NO EVENT SHALL LIABILITY OF FGSI BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT IN RESPECT OF WHICH DAMAGES ARE CLAIMED, NOR SHALL FGSI BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES OR LOSS OF PROFITS, EVEN IF IT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS
Our offices are open Monday through Friday 8:30am to 6:00pm Eastern Time.
All first time orders will be sent Credit Card, PayPal or wire transfer. Please call for additional payment options
Any Free Freight Promotions will apply only to supply orders and will be exclusive of certain heavy or large items. Such promotions will apply only to orders shipped UPS ground in continental USA and will be subject to a maximum weight limit of 50lbs. Orders in excess of 50lbs will be subject to standard freight charges. All promotions are subject to change without notice.
Orders placed before 4PM Eastern Time on in stock merchandise usually ship the same day.
For International Orders, please call 1-800-582-0049
All qualified merchandise is tax-exempt to qualified resellers, subject to our receipt of current resale tax certificate.
Florida Graphic Supply. INC is not responsible for any duty, taxes or brokerage fees incurred by the Department of Trade or Customs
We buy, sell and trade new and used printers and equipment.
All used equipment is sold “as-is” and deemed fully functional by Roland and Mimaki Certified Service technicians.